Yesterday we started the process of implementing a new CRM system.
This will make it easier for us to manage the needs of clients within our accountancy practice.
With making tax digital starting in only a few weeks, the accountancy industry has no choice but to go digital.
In a few years Self Assessment will go digital as well, leaving very little option but to "force" all business into purchasing software to manage their accounts and bookkeeping, VAT returns and all forms of submissions to HMRC and Companies House.
My advice to any new business, but into accounting software sooner rather than later, in the long run it will be worth it.